SOLESTAR Product Guarantee
Our satisfaction promise to you!
We want you to be 100% satisfied with your SOLESTAR insoles. SOLESTAR performance insoles have a direct effect on your muscles and movement patterns in cycling, running and skiing. It may therefore take up to 5 sessions until your body has adapted to the change.
If you are not happy with your insoles after having used the insoles for this number of rides you may return your insoles at a full refund within the first 6 weeks after your purchase.
Please note that a refund is only possible under the following conditions:
- insoles solely ordered for size comparison are sent back unused;
- the soles may be used but not modified (e.g. shortened or similar, except Neutral Run/Hike/Kick);
- an identical product may only be ordered and returned once by each customer.
When purchasing from the SOLESTAR online shop:
If you have purchased your insoles from our online shop, please send them back to us including the completed SOLESTAR Return Form to this adress:
- Customer support -
Seelower Straße 11
1. If the shipment is sent to a country outside the EU, and the Customer chooses to exercise the right of withdrawal, the Customer has to choose a standard delivery for his return. The Customer will bear the costs resulting according to § 4 GTC (customs and duty; see below) if they should apply. SOLESTAR reserves the right to deduct these costs from the refund of the purchase price Customer paid.
Here you will find information on your right for revocation: