SOLESTAR Product Guarantee

Our satisfaction promise to you!

We want you to be 100% satisfied with your SOLESTAR insoles. SOLESTAR performance insoles have a direct effect on your muscles and movement patterns in cycling, running and skiing. It may therefore take up to 5 sessions until your body has adapted to the change. 

If you are not happy with your insoles after having used the insoles for this number of rides you may return your insoles at a full refund within the first 6 weeks after your purchase.

Please note that a refund is only possible under the following conditions:
- insoles solely ordered for size comparison are sent back unused;
- the soles may be used but not modified (e.g. shortened or similar, except Neutral Run/Hike/Kick);
- an identical product may only be ordered and returned once by each customer.

When purchased from a SOLESTAR dealer:

Please contact your dealer directly together with the completed SOLESTAR Return Form.

When purchasing from the SOLESTAR online shop:

For a return from outside the EU please contact our customer support in prior at to arrange shipping and customs modalities.

If you have purchased your insoles from us in our online shop, please send them back to us including the completed SOLESTAR Return Form to this  adress:

- Customer support -
Seelower Straße 11
10439 Berlin

Here you will find information on your right for revocation:  

More about your right for withdrawal

Keywords: refunding, returns, return